FAQs

Orders, Turnaround & Cutoff Times

What is the turnaround time for orders?

Most orders are processed quickly.

• DTF transfers & gang sheets: Orders placed before 12:00 PM (Noon CST) ship the same day
• Orders placed after noon ship the next business day
• T-shirts & apparel: Most ship same day or next day. If an item needs to be ordered in, shipping may take up to 5 business days

What is the cutoff for same-day printing and shipping?

The cutoff time for DTF and gang sheet orders is 12:00 PM (Noon CST).

How long do preorders take?

Preorder timelines vary by item. For the most accurate timeframe, contact the store:

• (214) 377-8755
• (972) 241-7864

Returns, Exchanges & Restocking Fees

What is your return and exchange policy?

• Custom items (DTF, rhinestones, custom transfers): Final sale
• Blank shirts: Non-refundable; exchange or store credit only
• Restocking fee: 10%
• Return window: 7 days from purchase.

Customers are responsible for return shipping costs, including cases where items were ordered incorrectly by customer. Shipping charges are non-refundable unless the item was received damaged or incorrect.

Refunds will be issued only after the returned merchandise has been received and inspected. Replacement or exchange items will be shipped at no cost only after we receive the incorrect item. Expedited replacements are available for an additional fee.

Shipping & Pickup

What shipping carriers do you use?

We ship using UPS and USPS.

Do you offer free shipping?

Yes.

• DTF orders over $149 qualify for free shipping
• Apparel orders over $1,000 qualify for free shipping

Do you offer next-day shipping or local delivery?

• Next-day shipping: Not available
• Local delivery: Not available
• In-store pickup is available

Store Hours & Pressing Services

What are your store hours?

• Monday – Saturday: 8:30 AM – 7:00 PM
• Sunday: 10:00 AM – 5:00 PM

Do you offer pressing services?

Yes. We offer professional pressing services for transfers purchased from Lucky Wholesale only.

• Pressing is done by our staff
• No appointment needed (first-come, first-served)
• Pressing hours: Monday–Saturday, 9:00 AM – 6:00 PM
• Pressing charges apply (discounted for wholesale customers)

Customers are not allowed to use heat presses themselves.

General Heat Press Guidelines (All Transfers)

• Cover the bottom pallet with 1–2 extra shirts to increase and even out pressure
• Set pressure to medium (approximately 6 kg/m²)
• Every heat press is different — adjust temperature and pressure as needed
• Use heat strips to confirm even heating
• Temperature may vary slightly depending on machine type

Disclaimer: Lucky Wholesale is not responsible for transfers or garments not pressed by our team.

DTF Transfers – Pressing Instructions

Method A (Primary)

• Set heat press to 350°F
• Preheat shirt for 15 seconds
• Press transfer firmly for 10–12 seconds
• Cool peel
• If adhesion is incomplete, repeat press

Method B (Alternate)

• Preheat shirt for 10 seconds
• Press at 370°F for 7 seconds
• Warm peel
• Remove transparent film
• Cover with Teflon sheet and repress for 6 seconds

DTF Troubleshooting

Design lifting or peeling

• Add extra shirts under garment
• Rub design with dry rag
• Increase temperature by 10°F and time by 5 seconds

Design turning white (burning)

• Reduce temperature by 10°F or reduce time by 5 seconds

Vinyl & Specialty Transfer Instructions

HTV Vinyl

• 350°F
• Preheat 15 sec
• Press 15 sec
• Rub dry rag 3 sec
• Cold peel

Vinyl Sheets (Standard)

• 350°F
• Preheat 15 sec
• Press 15 sec
• Rub dry rag 3 sec
• Cool peel

Printed Vinyl Sheets

• DO NOT mirror
• Cut design side up
• Weed and apply carrier tape
• Press using standard vinyl settings

Puff Vinyl

• 302°F
• Press 12 seconds

Rhinestone / Rhinestud Transfers

• Fix stones into correct positions
• 350°F
• Press 15 sec
• Rub dry rag 3 sec
• Cool peel

Patch Transfers

• 380°F
• Preheat 10 sec
• Press 12 sec
• Peel transparent cover hot, if applicable

Plastisol Paper Transfers

• 400°F
• Heat silicone pad 60 sec before first shirt
• Position transfer ink side down
• Press 10–15 sec (minimum 40 PSI)
• Hot peel immediately
• Wash with mild detergent — no bleach
• Pre-test fabrics before production

Sublimation Transfers

Compatible garments only:

• 50/50 cotton/poly burnout
• OR garments with 80%+ polyester

Press at 400°F for 20 sec using a Teflon sheet. Hot peel.

Heat Transfer Paper Instructions

Light Garments

• Mirror image
• 350°F, press 15 sec
• Rub dry rag 3 sec
• Cool peel

Dark Garments

• DO NOT mirror
• Peel backing before pressing
• 350°F, press 15 sec with Teflon

Custom DTF Transfers – Submission Options

If artwork is NOT submitted online and needs a sales rep:

• PNG with transparent background
• Required size must be provided
• Minimum: 12 pieces (per design / color / size)
• Production time: 2–3 business days
• Email artwork to: LBLDTF1@gmail.com

Artwork must be emailed. Texted images are not accepted.

Sales reps do NOT create gang sheets.

Online Submission Links

• Gang Sheet Builder: https://luckywholesale.net/products/dtf-gang-sheet-builder
• Custom Size (Not a Gang Sheet): https://luckywholesale.net/products/dtf-gang-sheet-builder-copy
• Pricing is listed on each product page.

Recommended DTF Transfer Sizes

• Youth shirts: 7"–8"
• Adult standard front: 10"–11"
• Adult oversized designs: 11"–12"
• Left chest / pocket: 3"–4"

Shirt Sizing & Brand Fit Guide

Do different brands fit differently?

Yes. Each brand fits differently. Always check the size chart on the product page before ordering.

Brand Fit Comparison

Youth vs Adult Sizing

Youth sizes are not scaled-down adult sizes. Always use youth-specific size charts.

Wholesale & Retail Accounts

Do you offer wholesale pricing?

Yes. We offer retail and wholesale pricing, with better discounts on higher volumes.

How do I apply for wholesale?

Wholesale requires a Resale Certificate (EIN for nonprofits).

Apply here: https://luckywholesale.net/pages/wholesale

Approval typically takes a couple of business days.

Copyright & Intellectual Property Policy (Important)

What is a copyrighted design?

A copyrighted design is any artwork, logo, character, phrase, or image legally owned by a person, brand, company, organization, or league and protected under copyright or trademark law.

If you did not create the design yourself and do not have written permission or a valid commercial license, it is likely copyrighted.

Examples of copyrighted items (not allowed without authorization)

• Movie, TV, cartoon, or anime characters
• Sports teams, leagues, mascots, names, and logos
• Brand logos, brand names, and slogans
• Music artists, band names, album art, or lyrics
• Celebrities’ names, likenesses, or photos
• Video game characters and logos
• College and university names or mascots

If it is recognizable from entertainment, sports, or major brands, it is almost always copyrighted.

How can I tell if a design is copyrighted?

• If you recognize it from TV, movies, sports, or major brands
• If it contains logos, mascots, or brand names
• If it appears on official merchandise
• If permission would normally be required to sell it

Changing colors, fonts, or small details does not remove copyright protection.

What if I designed it myself?

Designing something yourself does not make it legal if the subject is copyrighted.

• Drawing a cartoon character yourself → still copyrighted
• Recreating a sports logo → still copyrighted
• Typing a team name in a new font → still copyrighted

What if I bought the design from Etsy or another platform?

Buying a design from Etsy or similar platforms does not automatically grant commercial rights.

• Many sellers do not own the rights
• A file being sold does not make it legal
• Licenses from third-party sellers do not override copyright law

If the design includes copyrighted characters, brands, or teams, it may still be illegal to use.

Who is responsible for copyright violations?

The customer is fully responsible.

By submitting artwork, you confirm that you own the rights or have proper permission. Lucky Wholesale is not responsible for legal claims, fines, or damages.

What are the legal consequences of using copyrighted designs?

• Cease-and-desist letters
• Lawsuits and fines
• Platform bans (Shopify, Etsy, Amazon, etc.)
• Forced product removal

These consequences apply even if the violation was unintentional.

Does Lucky Wholesale approve designs?

Lucky Wholesale does not provide legal approval of artwork. We may refuse to print designs that clearly violate copyright, but final responsibility remains with the customer.

Store Location & Contact

Address: 11409 Denton Dr, Dallas, TX 75229

Artwork submissions (email only): lbldtf1@gmail.com

Complaints & concerns: tahernoorani@hotmail.com

Phone: (214) 377-8755 | (972) 241-7864